Planning a visit to The Star, or just curious where things stand? This page brings together the questions visitors ask most — covering whether it's open and what its licence situation means, the entry and age rules, the games and poker on offer, how to get there and park, and the online options some Sydney players prefer. Everything is grouped by topic so you can head straight to what you need.
The Star Sydney says it is open 24 hours a day, seven days a week. This means visitors can check the casino during any time of day or night, subject to the venue’s entry requirements and any current visitor information.
Casino entry is for guests aged 18 years or over. If you are planning a visit, check the latest official venue information before travelling, particularly if you also want to use dining, hotel or getting-there services.
Carded play is mandatory at The Star Sydney. The official sign-up information distinguishes between The Star Club membership and a Player Card. A Player Card does not provide The Star Club member benefits, so review the available options before signing up.
The official sign-up page says that a current passport, Australian Driver Licence or NSW Digital Licence can be used as proof of identity for sign-up. Bring an accepted current document if you need to complete this process during your visit.
Guest Services is listed as available from 9am to 8pm AEST/AEDT, Monday to Sunday. The general enquiries number shown on the official contact page is 1800 700 700. Hotel and restaurant reservations use a dedicated contact route, so use the relevant official information for those enquiries.
The Star Sydney’s dining information describes options ranging from food-court choices to signature restaurants. Because venue information can vary, use the current dining details when deciding where to eat or whether a reservation contact is needed.
Check the latest visitor information
Yes. The official casino page says The Star Sydney is open 24 hours a day, seven days a week.
The official sign-up page lists a current passport, Australian Driver Licence or NSW Digital Licence as acceptable proof of identity for sign-up.
The official contact page lists Guest Services hours as 9am to 8pm AEST/AEDT, Monday to Sunday.
Last reviewed: 21 August 2026, 01:23 UTC.
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