The Star Sydney Contact Number and Opening Hours

Contact The Star Sydney

For a general enquiry, the official contact number for The Star Sydney is 1800 700 700. Guest Services is available from 9am to 8pm AEST/AEDT, Monday to Sunday.

These Guest Services hours are different from the venue's opening hours. The Star Sydney is open 24/7, but that does not mean the general enquiries team is available at every hour. If you need to speak with Guest Services, contact the team during its listed daily hours.

Hotel and restaurant reservations use a dedicated contact route rather than the general enquiries route. Choose the relevant reservation option when the question concerns a hotel stay or a restaurant booking. This helps distinguish a booking request from a general question about the property.

Venue hours and entry

The Star Sydney is open 24 hours a day, seven days a week. Casino entry is restricted to guests aged 18 years or over. The 24/7 venue schedule should not be treated as the operating schedule for every restaurant, service or contact channel within the property.

For dining plans, check the current information for the specific venue you want to visit. The official dining information covers options ranging from food-court choices to signature restaurants and advises visitors to use the current details for their selected venue. This is the appropriate way to confirm information for a particular dining destination rather than relying on the property's general 24/7 opening statement.

The official casino information also directs visitors to separate dining, hotel and getting-there information. Use the category that matches the enquiry so that opening information for the wider property is not confused with details for an individual service.

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Carded play and identification

Carded play is mandatory at The Star Sydney. Visitors can choose between The Star Club membership and a Player Card. These are not the same option: a Player Card does not provide member benefits.

The official sign-up information lists a current passport, Australian Driver Licence or NSW Digital Licence as acceptable proof of identity for sign-up. Review the distinction between The Star Club and a Player Card before choosing which one fits the purpose of the visit.

Which contact route should you use?

Call 1800 700 700 during Guest Services hours for a general enquiry. For a hotel or restaurant reservation, use the dedicated contact route identified by The Star Sydney. If the question concerns the operating time of a particular restaurant, consult that venue's current information rather than assuming it follows the property's 24/7 schedule.

Keeping these details separate makes the published information easier to use: the property is open 24/7, Guest Services operates from 9am to 8pm AEST/AEDT every day, and hotel and restaurant reservations have their own contact route.